PROXYCOLIS support
How can we
help you?
Find an answer quickly or prepare a detailed request for our team.
Frequently asked questions
Get an immediate answer
How do I track my parcel?+
Use your tracking code on the Track page. The main stages of the journey will appear there.
When is the collection code sent?+
The recipient receives the collection code or QR when the parcel’s arrival at the pickup point is confirmed.
Can someone else collect my parcel?+
Yes, with the required code or QR and the identification specified in the collection procedure.
What if the pickup point is unavailable?+
Contact support so PROXYCOLIS can check availability and propose a suitable solution.
How do I get the 800 F CFA rate?+
The Standard rate is 900 F CFA up to 2 kg. It becomes 800 F CFA when you print the label yourself.
How do I report a payment problem?+
Select Payment in the form and include your tracking number and the reference shown on your receipt.
Never share your collection code publicly.PROXYCOLIS will never ask for your password by message.